Capabilities
Built for every
conversation
that matters
From instant support answers to complex multi-step workflows — every capability Kian has, in one place.
Intelligent Support
Instant answers from your knowledge base
Kian reads your documentation, FAQs, and past tickets to answer customer questions in real-time. Complex queries get escalated automatically — response times drop from hours to seconds.
- Learns from your existing knowledge base
- Multi-language support with context awareness
- Automatic escalation for edge cases
Maria K. 2:34 PM
How do I export my data to CSV?
Kian 1.2s
Go to Settings → Data → Export. Select CSV format and choose your date range.
Type a message...
Resolution
StatusResolved
Response1.2s
Confidence94%
Smart Scheduling
No more back-and-forth emails
Kian checks your team's real availability, finds optimal meeting times, and books directly into your calendar. Automated reminders reduce no-shows by 62%.
- Google Calendar & Outlook integration
- Timezone-aware scheduling
- Automated reminders and follow-ups
Maria K. 9:12 AM
Can we schedule a demo this week?
Kian 0.8s
I found availability on Thursday at 2:00 PM. Shall I book it?
✓ Confirmed — Thursday, Jan 16 at 2:00 PM
Thursday, Jan 16
10:00 AM
12:00 PM
2:00 PMDemo with Maria K.
4:00 PM
Workflow Automation
Multi-step actions across your stack
Define triggers and Kian handles the rest. From routing support tickets to updating CRM records and sending Slack notifications — all orchestrated automatically.
- Visual workflow builder
- Conditional branching and loops
- Error handling with human fallback
14:23:01✓Message received from Intercom (#4821)
14:23:02✓Contact updated in HubSpot — billing tag added
14:23:03◎Sending notification to #billing-alerts...
>Awaiting next trigger...
0%
Ticket resolution rate
<0s
Avg. response time
24/7
Automated coverage
0%
Fewer no-shows
Ready to automate?
See how Kian fits into your business. Contact us to get started.